Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, support more than 190,000 Medical Practice Providers in over 70 medical specialties and administer more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“It was an overall great experience, The nurses we kind and caring and Dr. Bloom did a great job very intelligent I’m extremely happy with his work”
“My visit was very good. The staff was very professional and treated me very well. Dr. Derrick is a top notch physician. After my surgery I see a lot better and no glasses!”
“Procedure went well. Dr. Beran is awesome! The surgery staff, office staff were kind, courteous and professional. I would definitely recommend Dr. Beran, his staff and the facility to family and friends.”
“I could not have asked for better care, all the team members were professional and enjoyed their work. They are all to be commended.”
“I really don’t know how it could have gone any better!”
“Awesome! From start to finish Dr. Beckman took pride in repairing my vision thank you to everyone. John Moreau”
“all staff were very pleasant and concerned about my well being. they made me feel very comfortable and relaxed! thank you!”
“Excellent staff and service. Over 30 years of health aide from this group. Thanks to all.”
“Keep up the excellent job!!”
“The surgery center ran like a well oiled machine. Each person introduced them self and was friendly & helpful. “
“Dr. Patel was outstanding and the staff all the way through the process was excellent. Ran “like a well oiled machine.” Very pleased with the outcome to. Thanks & great job.”
“Excellent experience. Everyone made me feel very comfortable.”
“My experience was very good. Results were excellent.”